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Three Minutes to Get to Know MikeCRM

What's MikeCRM? What can MikeCRM do for you?

MikeCRM helps you manage your sea of contacts in batches to locate and acquire higher-value customers.

You can make the most of MikeCRM to collect information, expand your market, find your potential customers and run marketing campaigns accordingly.

MikeCRM provides you with highly customizable form tools, with which you could design diversified forms to collect information in the course of event registrations, questionnaires & surveys, polls & votes, applications, online orders. All the Submits information related to contacts will be automatically added to your MikeCRM account as contacts and become your source of customer data.

MikeCRM offers you convenient and easy-to-use Mails and Messages tools. You can deliver messages to customers by sending Email or SMS in bulk, and setting the triggered Email and SMS when you interact with your contacts through MikeCRM products like forms.

MikeCRM Contacts tools enable you to quickly search and locate interactions between you and your contacts. Referring to these interaction behaviors to classify contacts, you will have a further and more targeted management towards your contacts.

Besides, MikeCRM can sort out the more valuable contacts for you from a vast amount of contacts. In this way, you could invest more resources in these higher-value contacts to increase sales conversion rate.


What advantages does MikeCRM have?

Easy-to-start: it only takes several minutes to get started with MikeCRM – no coding required. We've prepared abundant feature guides, video demos, use cases and instructions to smooth your learning curve. Besides, our service team are ready to be at your service if you meet any issue in the course of using MikeCRM. 

Highly customizable: you can create highly customized contents at will by dragging and dropping widgets to design forms and emails, or by using plenty of elegant and practical templates provided by MikeCRM.

Lightweight: MikeCRM is a very lightweight CRM tool, which makes it flexible enough to suit all the situations for information collection and spread the content you want to deliver. Whatever you can image, MikeCRM will help you achieve it.

Smart: MikeCRM provides caring services for you. Preparing user-friendly data analysis, MikeCRM can remind you who is your VIP or which customer you should invest more effort in.

Am I suitable for using MikeCRM?

It's no exaggeration to say that everyone is suitable for using MikeCRM.

From small teams with two or three members to corporations with tens of thousands staffs, we've served over 500,000 small and big organizations, covering tens of industries such as retailing, service, education, finance, media, Internet, e-Commerce, husbandry etc. Besides business organizations, enterprises and social organizations, MikeCRM also enjoys an excellent reputation among NGOs.

MikeCRM provides excellent tools for users to collect and organize information, deliver information in an easy and effective manner, manage information at any time and any place, and share information among collaborators. There are much more exciting conveniences brought by MikeCRM waiting for you to explore and enjoy.

How much does MikeCRM charge?

All the basic features in MikeCRM are free of charge: you can store and manage unlimited contacts, create unlimited forms, collect unlimited Submits, and invite as many colleagues as you want to collaborate with you

Of course, MikeCRM has some paid features. For example, if your file storage exceeds 500M of free storage, you need to buy more storage. Besides, you can also buy many cool features, such as form's extension packs, to meet your special needs.

One more thing you must know: the current free features will be free of charge all the time. So rest assure and enjoy the free services provided by MikeCRM.


Is MikeCRM safe to use?

As an enterprise-level service provider, MikeCRM values data security more than anyone else since data security is the lifeline and foundation of MikeCRM. Maintaining the availability, stability and security of data is and will always be MikeCRM's top priority. We have made numerous efforts to safeguard and protect users' data in multiple aspects.

Firstly, Data security relies on a stable infrastructure. All the MikeCRM servers are hosted in Alibaba Cloud (Aliyun), for which provides world-class data security support that blocks cyber-attacks at the host level. Without a natural disaster, there is little chance of data loss. Even though a natural disaster happens, the backup and disaster recovery mechanism of Alibaba Cloud will effectively prevent data loss.

Secondly, we take data security seriously in the aspect of MikeCRM technology architecture. We adopt multi-level security mechanisms in front-end tier and database tier to prevent cyber-attacks such as SQL injections, cross-site scripting attacks (XSS) etc. Sensitive information like password and data are all stored and transmitted in an encrypted manner to protect important data from malicious access by outsiders. We've implemented thorough backup mechanism to backup user data, by which will minimize users' loss to the lowest level in the case of emergency.

In terms of company management system, MikeCRM team has strict rules that prohibit any staff from leaking users' data in any way. In fact, inside MikeCRM, there are only few senior engineers having the authority to access database for database maintenance, which reduces the possibility of data leakage from our employees. For example, our service support staffs, who make the most daily contact with users, only have the authority to access users' information concerning account and registration etc. They have no authority nor means of accessing to users' Submits and Contacts information.  

What's more, we take users' data security into consideration at every detailed aspect of our products.  For example, we adopt strict data isolation between different MikeCRM organization accounts. There is no way for different organizations to merge or transfer data, which, to the utmost extent, eliminates the possibility of data leakage in case the same person has accessed to data from different companies or organizations.

From our past experience, most data leakage cases are due to the neglect of data collectors. Data collected by forms are able to be accessed not only through logging in MikeCRM account, but also through exporting to your computers, emailing to designated email addresses etc. Any carelessness in these steps will probably lead to data leakage. Taking all the factors into consideration, we strongly advise you to strengthen your awareness of data security. The Methods include, but are not limited to, safeguarding your login account and password properly and not sharing them to other person; securing the exported data and deleting the data in time to prevent any misuse by others. Developing these habits will definitely make your data much safer.


How to use MikeCRM products

We have a powerful help center: MikeCRM Wiki.

In the "Getting Started" column, we've prepared introductions about the basic features of every product line. By reading these articles, you'll get started quickly to know MikeCRM's forms, emails, messages and contacts, to learn how to design and publish a well-formatted form that meets your need in one minutes by using form templates under flash mode, to understand how to prepare an email quickly, and to grasp the method to send bulk messages at the fastest speed.

In "Pro Tips", we present you further details about product features. These features may suit to different and various usage scenarios. When you have particular demands for specific scenarios, you'll find detailed usage demonstration and analysis in this column.

Besides, we have prepared many videos for you. If you don't like to read text in long paragraphs, a number of small animation videos or video demos will help you know MikeCRM in a fun and interesting way.


How's MikeCRM team?

Our goal is to make valuable products.

We hope that every product we create will bring practical value to every user. What we strive for is not eye candy but pragmatic products that promote efficiency and save cost.

We consider work and entertainment as the same thing, indispensable for everyone in life. So the products we use in work are supposed to be similar to personal consumption products, which are user-friendly, lightweight, and easy-to-use. They should not be elephantine, cumbersome, nor complex-to-start.

We are motivated and driven by our eagerness to discover the nature of everything, in particular, to figure out the real meaning behind what you need. Only in this way can we find the right road to refine every detail of our products and provide you with a worthwhile platform that has practical tools for information collection.

We know our strength has its limit, so we'll never be overbearing but always be humble to move forward step by step. We want you here to see and share every glimmer of inspiration we find and every bit of progress we achieve, all for the purpose of serving you better and more.

For everything promised here, we'll make our best endeavors.

Edited 2016-12-21 Reading 11942 93